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banner portraying two contrasts described in the story below. Donald Trump and Greta Thunberg

Importance of brand identity and consistency

brand identity reflecting a story of a brand

To help us understand the importance of brand identity and visual communication better. Also, explain why the organisational image has to be consistent with the organisation’s values and behaviours, please read the following stories and participate.

Imagine a Corporate Capitalist.

The capitalist has been accumulating profit by exploiting cheap labour and natural resources long term. And that is making capital out of people in developing countries and the developed countries while enjoying a lavish ‘high-status’ lifestyle.

Describe the face of the person? And the clothes they wear – which colours, fabrics and labels? Are there particular words the person utters again and again? Does the person have anything to indicate their inclinations and past achievements? Any hobbies and interests?

There s/he is.

different brand identity and signals

Keep the Corporate Capitalist at the back of your mind.

Now imagine an Educated Environmentalist who has been protecting the natural heritage all her/his life. Furthermore, s/he was highlighting our dependency on the vulnerable ecosystems we are a part of. Organising community events and rallies, publishing articles and papers. Also, lobbying government while encouraging people to change their consumerist habits.

Now the person is standing opposite you.

What does the person look like, what does this person wear and in which colours, fabrics and labels? What are their most used words and phrases expressed with importance? Does the person have any evidence to support their claims, values and beliefs? What hobbies and interests do they pursue?

Think about it for a while. Use your imagination and create or draw the person.

You might have a picture of the environmentalist right now. Let’s call it simply an image. The image is a brand identity (tangible) in design jargon—the one you can see and hear.

Do you see the difference between the Educated Environmentalist and the lavish Corporate Capitalist?

Do you see the difference between their visual, verbal and behavioural presentation?

Now the explanation comes.

Organisations and businesses are using the same presentation tools to create an impression.

The logo as a face, visual elements and shapes as clothes, various colours highlighting the style, the choice of words, the way how they put them together and the list goes further.

All of it creates an impression of your business or organisation.

This is a mantra of communication attracting specified audiences.

By now, you may have a better understanding of the importance of brand identity.

You might also see how the image we portray to others creates and maintains a perception about us, how our brand (what people think about us) enhance, or not, our relationships with others.

The visual appearance, words, behaviours and records of us create a brand perception, or opinion about the brand and cannot be ignored.

misaligned brand identity

What happens if brand identity is not consistent with an organisation’s values, intentions and behaviours?

Keep the image of the Educated Environmentalist, you’ve just created and assign to her/him the behaviours and values of the Corporate Capitalist.

How would it feel to see a bookish person wearing a green eco t-shirt, yet, blowing smoke of an expensive Cubanas cigar into your face, saying that we have to immediately cut all the unnecessary CO2 emissions? Then s/he would jump into an extremely expensive car with a huge engine to drive to a golf match with her/his mates.

Would you trust the Educated Environmentalist and still want to connect?

The example played with stereotypes to help us understand it quickly.
However, if an organisation is applying for a grant, or bidding for a commission or trying to get a prospective customer/beneficiary involved, and its brand identity is not consistent with its values, intentions and behaviours, the chances are running low.

In some cases, even slight visual and contextual inconsistencies, picked up unconsciously, might affect the outcome.

It’s important to realise that customers, collaborators and prospective funders, especially in the fast-moving world, will form an opinion about your brand in seconds based on their senses.

brand identity of my business 

Do you need guidance, advice and well-crafted brand identity to support all the hard work you’ve put into your business to multiply it?

Get in touch. I’ll be more than happy to collaborate on the project with you to take it to the next level.

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